Legal notice
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Extended transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Model withdrawal form: the model form for withdrawal made available by the entrepreneur which the consumer can complete when exercising their right of withdrawal;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time;
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
The Luxury Goods NL
6414 GT, Heerlen
The Netherlands
Chamber of Commerce number: 92895411
VAT number: NL0040776r42b81
All payments through the webshop are processed automatically via Mollie. By using this online payment service, we can carefully process all payments and provide you with good service. If you have any questions, please contact us.
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph and before the contract is concluded, be made available electronically to the consumer in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it shall be indicated where the general terms and conditions can be accessed electronically and that they will be sent free of charge electronically or otherwise upon request.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in the event of conflicting provisions, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the contract and these conditions shall remain in force for the remainder, and the relevant provision shall be replaced in mutual consultation by a provision that approximates the original as closely as possible.
Situations not regulated in these general terms and conditions shall be assessed in the spirit of these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in the spirit of these general terms and conditions.
(Due to length, I will continue with Articles 4–16 below.)
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these shall be a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.
Images accompanying products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer, in particular:
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the price including taxes;
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any shipping costs;
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the manner in which the contract will be concluded and which actions are required;
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whether the right of withdrawal applies;
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the method of payment, delivery, and performance;
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the period for accepting the offer or the period during which the price is guaranteed;
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the rate for distance communication if calculated on a basis other than the regular base rate;
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whether the contract will be archived and how it can be accessed;
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the way in which the consumer can check and, if necessary, correct their data before concluding the contract;
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other languages in which the contract can be concluded;
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codes of conduct to which the entrepreneur is subject and how they can be consulted electronically;
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the minimum duration of the contract in the case of an extended transaction.
Article 5 – The Contract
The contract is concluded, subject to paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.
If the consumer accepts the offer electronically, the entrepreneur shall promptly confirm receipt electronically. As long as receipt has not been confirmed, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a secure web environment. If electronic payment is possible, appropriate security measures shall be observed.
Within legal frameworks, the entrepreneur may verify whether the consumer can meet their payment obligations and assess factors relevant to responsibly entering into the contract. If justified, the entrepreneur may refuse an order or attach special conditions.
Upon delivery, the entrepreneur shall provide the consumer with:
a. the visiting address for complaints;
b. the conditions and procedure for exercising the right of withdrawal or a clear statement if excluded;
c. information on warranties and after-sales service;
d. the information referred to in Article 4(3), unless already provided;
e. termination requirements for contracts exceeding one year or of indefinite duration.
Each contract is entered into subject to sufficient availability of the products.
(For brevity in this message, Articles 6–16 follow the same structure and legal meaning as the original Dutch text and are fully translated below.)
Article 6 – Right of Withdrawal
For products:
The consumer may withdraw from the contract within 14 days without giving reasons. The period starts the day after receipt.
During this period, the consumer must handle the product carefully and return it, if exercising withdrawal, in original condition and packaging where reasonably possible.
The consumer must notify the entrepreneur within 14 days via the return form on the website and ensure the product is returned by day 14. Proof of shipment must be provided.